Returns and refunds
Returns & Exchanges
Introduction
Our goal is to ensure you are completely satisfied with your purchase. If for any reason you need to exchange or return a product, we are here to help.
General Conditions
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Return period: within 30 days of receipt.
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Product condition: must be in perfect condition, unused, and in original packaging.
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Proof of purchase: required for all returns.
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Non-returnable items: personalized products, consumables, digital products, or items on sale.
How to Request a Return
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Contact our support team via email or online form.
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Receive authorization and return instructions.
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Ship the product back according to instructions. (Customers are responsible for return shipping unless the return is due to a store error.)
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Wait for your refund or exchange to be processed.
Exchanges
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To exchange a product for a different size, color, or model, follow the same return procedure.
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Any price differences or additional shipping costs will be communicated before the exchange.
Refunds
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Refunds are processed after the returned item is received and inspected.
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Refunds will be issued to the original payment method within 7–10 business days.
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Partial refunds may apply for items that are damaged or not in their original condition.
International Returns
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We accept returns from international customers.
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Customers are responsible for return shipping and any customs duties or taxes, unless the return is due to a store error.
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Please note that international shipping may take longer to process.
Contact
For any questions about returns or exchanges, reach us at:
Email: atendimento@wamrlife.com.br
Support Form: [link to form]
Response Time: Typically within 24–48 hours.